FAQ's & Pricing

Q: How do I book a service? A: You can get started by filling out the Get a Quote form or booking a free consultation directly through our online scheduler. We’ll review your needs and match you with the right support plan. Q: What’s the onboarding process like? A: After your consultation, you’ll receive a custom service agreement and onboarding checklist. Once signed, we’ll schedule your kickoff session to set up tools, timelines, and your personalized support flow. Q: Is there a consultation fee? A: No, your first consultation is completely free. It’s our way of getting to know you, learning about your goals, and making sure we’re the right fit before moving forward.

Q: What kinds of tasks can you help with? A: We offer flexible support with calendar management, data entry, email organization, spreadsheet creation, client communication, travel planning, and more. If it helps your day run smoother, we’re here to handle it. Q: Do you offer personalized support packages? A: Yes! Every business is unique, and so are your needs. Whether it’s a few hours a week or full administrative support, we’ll tailor a solution that fits your workflow and budget. Q: Can I delegate personal tasks too? A: Absolutely. We offer Personal Assistant support for things like appointment scheduling, reminders, research, travel coordination, and general admin support—so you can focus on what matters most.

Q: Do you offer flat-rate or hourly pricing? A: We offer both! Choose from flat-rate monthly packages or hourly billing depending on your needs. We'll help you find the most cost-effective option during your consultation. Q: What are your current pricing tiers? A: 🔸 Starter Support – $150/month Perfect for solo entrepreneurs needing light monthly support (5 hours). Includes: email sorting, calendar updates, document edits, and basic data entry. 🔸 Standard Support – $300/month Great for growing businesses (10 hours). Includes: Starter services + client communication, spreadsheets, light bookkeeping, and reporting. 🔸 Premium Support – $550/month For businesses needing full admin or bookkeeping support (20 hours). Includes: All services above + bookkeeping management, reports, QuickBooks help, and priority response. 🔹 Hourly Rate – $35/hr Best for one-time tasks, rush jobs, or short-term help. Q: Is there a contract or commitment? A: No long-term commitment required! We offer month-to-month services with the option to upgrade or pause based on your needs.

Q: What bookkeeping software do you use? A: We use QuickBooks Online, the leading platform for small business bookkeeping. As a QuickBooks Certified ProAdvisor, we ensure your books are accurate, organized, and tax-ready. Q: Can you handle catch-up or cleanup books? A: Absolutely! Whether you're months behind or just need help untangling a few things, we specialize in catch-up, cleanup, and reconciliation services to get your books back on track. Q: What if I’m just starting out? A: That’s the perfect time to bring us in! We’ll help you set up your books from scratch, create a custom chart of accounts, and walk you through your reports so you know what your numbers are saying.

Q: How will we communicate while working together? A: We offer flexible communication options including email, phone, Google Meet, and client portal messaging. You choose the method that works best for you. Q: What are your business hours? A: FSB Supportive Solutions is available Monday through Friday, 9 AM – 5 PM EST. Extended or weekend support may be arranged based on your service package. Q: Can I schedule recurring check-ins? A: Absolutely. Recurring check-ins are encouraged to keep your projects on track. We'll coordinate a weekly or biweekly meeting schedule during your onboarding.

Q: How do I get started? A: It’s simple! Just click “Let’s Get You Set Up” to schedule your free consultation. We'll discuss your goals, challenges, and choose the best support package for your needs. Q: What does onboarding look like? A: Once you sign up, you’ll receive a Welcome Email, access to your Client Intake Form, and a Service Agreement to review and e-sign. Then we’ll schedule your kickoff call and get started! Q: How soon can we begin? A: Most clients are onboarded and fully set up within 2–3 business days of signing their agreement. We aim to start supporting you as quickly and smoothly as possible. Q: What tools or software do you use? A: We commonly use QuickBooks, Google Workspace, Excel, Canva, and project management tools like Trello and ClickUp—but we’re flexible and happy to work within your existing systems.